Our solutions

Bronze Solution

Included :

  • Bilingual off-the-shelf speech recognition software
  • Basic (entry level) headset
  • Operating instructions in PDF format

Not included :

  • Training
  • Installation & configuration
  • Adaptation
  • Customization
  • Tailored workflow
  • On-going technical support

Optional :

  • Alternative input devices (i.e. wireless headsets, handsets, mobile recording devices)

Avantage :

  • Minimal investment

Disadvantages :

  • Onus is on the end-users to learn and master the software on their own
  • Productivity is adversely affected while trying to become familiar with the software
  • Reduced recognition rate at the outset
  • No customization
  • No guidance as to best practices
  • No guarantee of success

This solution is popular with students or support staff with severe budgetary constraints, patience and plenty of time available to explore and learn the software on their own. Therefore, the onus is on the authors to figure it out on their own.

Hence, VocalTek doesn’t recommend a Bronze deployment for professionals with little time to invest and who wish to reap the benefits of the solution in a timely manner.

Our experience has shown that the challenges often associated with learning how to use a new software application from scratch often leads to quick abandonment of the technology by its users, regardless of its potential.

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Silver Solution

Included :

  • Bilingual speech recognition software
  • Basic (entry level) headset
  • Installation/Configuration
  • Basic personalized training
    • Creation of initial user profile
    • Initial set-up – user specific
    • Guidance on basic use the software
    • Cheat sheet

Not included :

  • Adaptation of the software (i.e. creation of user-specific vocabularies)
  • Customization (i.e. templates and dictation macros)
  • Tailored workflow solution
  • Customer support

Optional :

  • Alternative input devices (i.e. SpeechMike or headsets)
  • Training on other input devices
  • Workflow solution
  • Training on workflow solution

Advantages :

  • Users receive basic training and are therefore able to reduce the learning curve
  • Users develop a better understanding as to the basics, the potential uses and best practices when using the software
  • Access to professional trainers who can provide user-specific guidance

Disadvantages :

  • No customer support beyond initial training
  • No customization or adaptation of the software
  • No personalized user or industry-specific dictionaries
  • No workflow consultation
  • No guarantee of success

The costs associated with a silver solution are higher as speech recognition specialists are required to provide installation/configuration and training to the end-users.

The return on investment is significantly improved as the authors enjoy a more thorough understanding of some of the more important functions of the software, such as learning how to dictate efficiently, format text, make corrections and navigate using speech. More importantly, authors learn the best practices to improve the overall recognition rate of the software.

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Gold Solution

Included :

  • Detailed needs analysis (hardware, software, types of documents, languages, workflow, etc.)
  • Bilingual speech recognition solution
  • Adapted acoustical and language models for Canadian English and Canadian French
  • Professional input/recording devices including training
  • Customized Installation and Configuration (clients, server(s), backups, remote work, etc.)
  • Customized Adaptation:
    • Custom vocabularies created in both languages using VocalTek unique tools & expertise
    • VocalTek’s tools to share/exchange words between the users’ vocabularies
    • Multiple orthographic and phonetic variants
    • Custom dictation macros
    • Custom natural-language voice and navigational commands
    • Custom speech-enabled and speech-optimized templates
  • Customized bilingual training:
    • Customized onsite and remote training
    • Customized training guides (both printed and PDF format)
    • Customized Cheat sheets
  • Comprehensive personalized training:
    • Creation of initial user profile
    • Initial set-up – user specific
    • Guidance on optimal use the solution in various software applications and use cases
  • Enhanced workflow solution
  • Three month service contract (no charge)

Optional :

  • Annual service contract which includes updates, service releases and new versions (included in the annual service contract) as well as comprehensive technical support (onsite and remote)

Advantages :

  • Optimized solution based on over 18 years of experience integrating speech recognition into the workflow for professional application
  • Configurable for usage in both official languages
  • Personalized bilingual industry-specific vocabularies for each field of practice
  • All of VocalTek’s consultants and trainers are fully versed in both official languages
  • All variables are taken into account to ensure the project’s success
  • Progressive deployment available in terms of both users and languages deployed
  • Comprehensive and personalized training
  • Minimizes the learning curve
  • Ensures rapid adoption by users
  • Comprehensive technical support (both onsite and remote) during and outside regular business hours
  • Guaranteed success
  • Professional grade recording devices optimized for speech recognition and associated training
  • A three month service contract without charge in order to validate its requirement.

Disadvantages :

  • Higher up-front costs, which are completely offset by immediate gains in productivity and reduced dependence on secretarial resources and their associated recurring expenses.

The gold solution is a complete end-to-end solution that incorporates all aspects of the workflow, allowing major productivity gains to be realized much more rapidly. More importantly, it ensures a more effortless transition for the authors and enables them to immediately take advantage of this powerful technology.

This “turn-key” solution encompasses several variables and is based on a thorough needs analysis. Here’s a list of just a few of the many variables that VocalTek takes into account when creating and developing its solution:

  • Languages used by each author
  • Analysis & technical recommendations for the hardware that will support the solution
  • Levels of proficiency in creating/editing documents & emails
  • Locations from where the dictations need to be recorded
  • Types of recording devices needed
  • Precise workflow between authors and secretaries
  • Types of documents that need to be created
  • Templates that exist and those that need to be created/customized
  • List of applications used by the authors in which to incorporate speech recognition
  • Custom vocabularies, dictation macros and voice commands
  • Customized training & training guides, etc.

Incorporated into the solution are specialized custom vocabularies in both languages, which are built by VocalTek using state-of-the-art tools and through a detailed analysis of the Authors’ existing documents in digital format. These vocabularies contain multiple phonetic and orthographic pronunciations based on 15 years of experience in applied speech recognition. This not only dramatically improves the recognition rate but also reduces the time spent correcting recognition errors and hence allows the authors to produce finished emails and documents a lot quicker. Additionally, individual templates and dictation macros are created in order to further enhance productivity.

Lastly, professional and timely technical support for three months (both onsite and remote using a secure connection) is provided following the deployment phase in order to enable users to maximize the functionality of the software and answer any questions associated with the solution and its usage.

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Differences between Bronze, Silver and Gold

 

BRONZE SILVER GOLD
Dragon Naturally Speaking Professional Software
Entry level headset
Operating instructions
Basic installation/configuration
Customization
Vocabulary adaptation
Context adaptation
Workflow integrration
Creation of dictation macros (automate repetitive tasks)
Intuitive navigation commands
Creation of speech-optimized templates
Multiple workstations
Professional input/recording device (s)
Training-Basic N/A
Creation of initial user – profile N/A
Initial set-up N/A
Best practices training N/A
Cheat-sheets N/A
Training-Comprehensive
Creation of initial user – profile
Initial set-up
Best practices training
Workflow optimization
Cheat sheets
Dictation optimization
Input device training
Follow-up training (if required)
3-month service contract

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